Frequently Asked Questions (FAQs)


Click on these links for further information from Queensland Health and the Queensland Department of Education

What is the update for Year 11 and 12 students returning on May 11?

From Monday 11 May, all Years 11-12 students are returning back to school.

Our Woodridge State High School community is excited to see all our Years 11 – 12 students in their full school uniform ready for learning from 8.30am on Monday 11 May.

To manage the return of our students, we will be following a modified timetable which will see our Years 11- 12 students engaging in the last lesson each day online from home.

Our students will follow the modified timetable which will see them leave school on Mondays – Wednesdays at the start of Lunch 2, and on Thursdays – Fridays at the start of Lunch 1.

As Bring Your Own Device (BYOD) school, students are to bring their laptops with them to school at this point and into the future.

The purpose of this modified timetable is to:

  • To continue to develop independent learners
  • Sustain online learning
  • Reduce contact to reduce COVID-19 likelihood

It is an expectation that all Year 11 and 12 students return on the 11th of May.  It is recognised that some parents may choose to keep their child at home due to concern for their safety in light of COVID-19, can we reinforce that due to the graduated return of students, and the safety precautions that remain in place to minimise infection of students and staff risk of infection at school is minimised.  If as a parent you have chosen to do this, please ensure you either email:, or call (07) 3290 7260 to advise the school.

As a Bring Your Own Device (BYOD) school, please ensure your child brings their laptop with them to school at this point and into the future.  More information regarding this can be found here:  Should you have any question regarding this please do not hesitate to contact their Year level HOD – Ms Kim Tonges (  or Deputy Principal – Mr Nathan Shonhan ( 

It is important to note that teachers who are teaching Year 11 and 12 classes cannot continue to provide the learning solely on the online learning platforms in this situation, and the work for students not in attendance will be via the Department of Education's learning@home website. This work is not specific to the units students are learning at school – it is a generic work package built to service all students across the state.

Frequently asked questions are available to assist you understand how schools will be implementing the transition back to school-based learning. This includes hygiene practices such as effective hand hygiene, cough and sneeze etiquette, restricting visitors to the school and reminding you to notify our school if your child will not attend. 

We ask parents and carers to pay particular attention to the requirement for adults to maintain physical distancing of 1.5m at all times if you need to be on school grounds. Parents and carers should not gather in areas around the school such as carparks, at the school gate and outside classrooms during this time. Please make use of our stop, drop and go area wherever possible.

It is essential that you keep your child home from school if they are unwell. In accordance with Queensland Health Directions parents or carers of any child showing signs of illness will be asked to collect them immediately from the school.

What will the return to school rollout look like?

Regular routine:

  • The school is a safe place for students, teachers and staff with upgraded cleaning and hygiene practices
  • Parents are to keep up-to-date with our school's communication channels (website, email, SMS, Facebook) to receive important messages about timetable and managed returns to school for all students
  • Any identified cases of COVID-19 in the school will be managed in line with Queensland Health directives.
  • Please follow normal school advice and keep your child/children at home if they are unwell.

Return to school Years 11-12 on May 11

  • Years 11-12 are expected to return to school with a modified timetable – mix of classroom and Home-based Learning.
  • Families are encouraged to keep their children in Years 7-10 at home wherever possible and to support their continued learning at home via the school's Learning Place platform and the Department of Education's learning@home website.
  • Families who need to send their child to school every day can continue to do so with Home-based Learning classes
  • There will be no excursions of inter-school activities
  • Increased hygiene procedures have been implemented to ensure the school is a safe place for students, teachers and staff.
  • Use of the school Canteen at Lunch 1 with hygiene measures in place and closed for Lunch 2.
  • The Uniform Shop is temporarily closed due to the continuing threat of CORVID-19 and government recommendations. The online ordering service will still operate 24/7. The shop will offer appointments for any customers who need to visit the uniform shop during this time. If you require to visit our store to be fitted, we are available for appointments only. Click here to book an appointment. Click here to shop online.
  • Students, families and school visitors are to maintain social distancing by avoiding gathering in groups outside or within the campus grounds
  • Communication with the school via phone or email with any changes to your child's attendance and learning engagement
  • As a Bring Your Own Device (BYOD) school, please ensure your child brings their laptop with them to school at this point and into the future.

Return to school Years 7-10 on May 25

  • School students do not need to follow adult physical distancing guidelines, but should follow good hygiene practices like:
    - regularly washing hands
    - avoiding sharing drinks or food
    - coughing or sneezing into your elbow, or a tissue which should be discarded immediately
    - maintaining physical distancing from adults - teachers and school staff.

  • All students should be at school unless: - they have a medical certificate which states that they are unable to return to school due to an ongoing medical condition
    - they are currently unwell.
  • As a Bring Your Own Device (BYOD) school, please ensure your child brings their laptop with them to school at this point and into the future.

What cleaning and safety precautions will be undertaken to minimise the spread?

We have increased cleaning services in our school now to include more regular and thorough:

  • cleaning of door handles, light switches, taps and sinks, and lift buttons
  • wiping down of common high touch surfaces such as desks and tables, administration areas (reception desks), tables in the library and other equipment with high traffic use
  • sanitising products available in classrooms for students and staff
  • adults will be required to adhere to physical distancing of at least 1.5 metres, including in staff rooms and other shared spaces, (school students do not need to follow adult physical distancing guidelines)

  • air-flow with opened windows to provide access to fresh air where possible.

What students can't do:

  • School incursions and excursions 
  • Work experience
  • Inter-school activities (debating, inter-school sport)
  • In-school activities requiring parent or other volunteers

What is the risk of COVID-19 transmission by children?

Children are consistently reported to make up a small proportion of diagnosed cases of COVID-19. Our advice is transmission between children in schools is not well established and has been very limited. Visit the Queensland Health website for more information.

Will the student resource scheme fees change?

There will be no reduction of the school's Resource Scheme payment for Term 2.  The Student Resource Scheme (SRS) for Years 7 to 12 is designed to: 

  • Minimise the costs to parents/guardians of providing textbooks and other learning resources for their child/ren, by securing discounts, through early payment and bulk ordering.
  • Ensure that an adequate bank of resources are available to guarantee a good quality education for all students.  

Please contact the school if you are experiencing financial hardship by phone: 3290 7222 or via email:

Is the Uniform Shop open?

The Uniform Shop is temporarily closed due to the continuing threat of CORVID-19 and government recommendations. The online ordering service will still operate 24/7. The shop will offer appointments for any customers who need to visit the uniform shop during this time.

If you require to visit our store to be fitted, we are available for appointments only.

Click here to book an appointment.

Click here to shop online.

Change to operating hours from Tuesday 26 May

  • Tuesday 8:00 to 11:30am

  • Wednesday 12 noon to  3.00pm   

  • Thursday 8:00 to 11:30am

Uniform shop is online for orders

Woodridge State High Online Uniform Shop is open.

Our online uniform shop system allows parents, carers and students to place and pay for orders from home, work or school at any time. This online system streamlines the task of processing orders within our Uniform Shop, as well as allowing parents to purchase uniforms without having to attend the school.

Click here to shop online.

Is the Canteen open?

The canteen is open every weekday, including breakfast from 8am until Lunch 1 with hygiene measures in place. The Canteen is closed for Lunch 2 with the changes to student attendance.

What arrangements am I required to make for students who choose not to attend school?

Students in Years 11 - 12 are expected to attend school and participate in classroom learning from Monday 11 May 2020.

The classroom teacher is not responsible for providing an alternative learning at home program for students in Prep, Year 1, Year 11 or Year 12 where parents elect to keep these students at home. However, if parents of these children contact you, you may wish to discuss with them ways they can best support their child at home.
Parents will be able to access the learning@home resources via the website, schools do not need to provide a home-based learning program for these students. Students in senior years would continue to follow their learning program.

What is happening with Year 7 to 10 students?

For all students in Year 7 to 10 learning at home arrangements remain in place.  In these cases parents and carers remain responsible for their children. This includes ensuring their children stay at home and continue their learning using the material and websites that can be accessed withing their virtual classrooms and led by their teachers.  At this point all students will return to school from Monday 25 May, 2020 pending Government advice.

To support home-based learning during Term 2, temporary access (at no charge) to the eBooks Digital Library has been approved for all students until 20 July 2020.

All students at Woodridge SHS are now registered to borrow eBooks and audiobooks from the eBooks Digital Library until 20 July 2020.

What is the eBooks Digital Library?

The eBooks Digital Library contains over 45,000 eBooks and audiobooks, including fiction and nonfiction reading material for students, compatible on almost any device. The collection includes many C2C titles, easy readers, comic and graphic novels, science fiction, fantasy, and teacher resources. It is available via web browser, or the (free) Sora or OverDrive app.

How do I access the eBooks service on a laptop or in a web browser?

1. Open Sora (works best with Chrome) or open OverDrive Classic
2. Log in with your Department username (MIS ID)

How do I access the eBooks service on a mobile device?

1. Install the free Sora or OverDrive app.
2. Search for Education Queensland (in Sora) or Queensland State Schools (in OverDrive).
3. Log in with your Department username (MIS ID)

As previously communicated, our online learning platform has three main components:

Please be aware that students will be able to access learning for each subject in their virtual classroom.  Each student has access to a virtual classroom for each subject they are timetabled in.  Access to Learning place (the website where students access elearn and their virtual classrooms) can be found here:

They are required to access:

You can access additional information about Online Learning here:

Do you need support with your child, not engaging with Home-based Learning in Term 2?

As announced by the Queensland Government on Monday 13 April 2020, from the start of Term 2 until 22 May 2020 inclusive, all students will be learning from home, except for students in the following categories:

  • Children of essential workers on days when they are not able to be supervised at home and no other arrangements can be made.  An Essential Worker is any worker who must continue to attend their workplace for essential business during this time.
  • Vulnerable children, which includes children identified by the school or who:
    • are currently receiving services from Child Safety, including children who are subject to a child protection order.
    • are subject to a youth justice order.
  • Children in designated Indigenous communities.

If your child can learn from home, they should remain at home and engage with their education through Home-based Learning platforms developed by school staff. Where the student is learning at home, the parent or carer is responsible for the student's safety and wellbeing at home or elsewhere.

If you need help, please contact the school by phone: 3290 7222 or via email:

Do you need support with your child, not engaging with Home-based Learning in Term 2?

Our Student Performance, Empowerment and Culture (SPEC) Heads of Department are available to assist parents and carers to assist with student learning and provide social support during this period of Home-based Learning.

For more information, download our Wellbeing brochure.

How can my child access a learning device for Home-based Learning?

If you need assistance with gaining a loan device during COVID-19 pandemic, contact our Student Performance, Empowerment and Culture (SPEC) Heads of Department:

Can my child use their mobile phone for Home-based Learning?

Yes. Some students are using their mobile phones to access their class work and contact their teachers while learning at home. Until families have access to a BYOD device, student's mobile phones are a convenient alternative.

If you need assistance with gaining a loan device during COVID-19 pandemic, contact our Student Performance, Empowerment and Culture (SPEC) Heads of Department:

  • At the start of each school day, students are required to check in with their Roll Mark Teacher.  This contact should be made by 8:40am each morning.
  • Students are then expected to be engaging in their education between 8:30am and 2:35pm each day, as per a normal school day via the Learning Place. If students cannot login during normal classtimes due to technical problems such as device or internet connection issues, they are still expected to complete their learning requirements later in the day.
  • A text message will be sent to parents each day if their child has not contacted their Roll Mark Teacher.

How does my child access Home-based Learning? 

Please click here to view our Online learning programs, tips and guides for students and parents.

What are the Home-based Learning platforms ?


Students access their class Blackboard site by going to eLearn. Alternatively, they can download the Blackboard App on their phone or iPad.

The Blackboard app allows students:

  • Easy access to course updates, content and your grades
  • See upcoming assignments and tests
  • Receive push notifications for course content
  • Attach files for assessment purposes
  • View and reply to course discussion activity
Students can download the Blackboard Mobile Learn app for free. Click below to download the Blackboard App for your mobile device.

When the app has been installed, enter 'DOE' in the text box then select Learning Place, DOE QLD.  Then you will be prompted to enter your username and password.

Outlook email account

Each student has an official school Outlook email account which can be accessed on all devices and platforms. The email account of any user is their login + For example, a student's login is jbieb14 and their email is:   

Students can access their Outlook email account at 

How can a student re-set their school password?

Please send your student password reset requests to Student IT Support: 

How will Home-based Learning affect my Year 12 student?

Visit the Queensland Curriculum and Assessment Authority (QCAA) for COVID-19  updates: FAQs for students and parents/carers.

For more Information, click here.

Where can I find up-to-date information to stay connected with WSHS?

If you haven't already, follow us on Facebook or Instagram for daily updates, news, photos and all things Woodridge State High School during this time of change. 

The school also emails parents, carers and students regularly with updates to ensure our community has the latest news.

Please contact the school if your personal contact information has changed - your phone number, email address and street address, by phone: 3290 7222 or via email:

Can my child’s friends come to our house so they can learn together?

The current advice is that we must practice social distancing and reduce the number of people within each household. This means children should stay at home with their own family and avoid being around people from other households.

Can students get work done in the morning then have the rest of the day off?

Students may complete their work in less time than allocated for each individual lesson. If they complete all set work for the lesson, they should engage in additional optional work, assessment work, activities from the Education Department’s Learning@Home website, or read a book. Then they should ensure they have had a “brain break” before the start of their next lesson (as per their school timetable).

Can students be anywhere in the house when learning at home?

It is best to complete tasks in an open area. The family dining room table or a workspace that has been set up for learning is perfect. It is best not to complete tasks in the bedroom. Try to keep the bedroom as a space for sleeping and relaxing, rather than schoolwork.

Do students have to wear school uniform while engaging in Home-based Learning?

To maintain some routine you may choose for your student to wear school uniform while they are learning at home. However, wearing of school uniform is not mandatory. Students not wearing uniform should dress in something that is appropriate and they feel comfortable in.

Can students eat and drink during a live iConnect session?

Students should not eat during a live session. If engaging in a live session, students should display good manners and show respect to their teacher and classmates.

How will I know what my child is expected to be doing?

Firstly, students should be engaging in learning in four different subjects, as a minimum, for each day. Students are expected to follow their timetable. If you need access to your student’s timetable, please either email the WSHS administration or your Student Performance, Empowerment and Culture (SPEC) Heads of Department, click here to download our staff contact list. You can ask your student to show you their eLearn site for each of their subjects where you will see the set work.

How do I know when my child has an assessment due?

Year Level Assessment Calendars will be available from the WSHS website from Week 2. 

Enrolment FAQs

Why should I send my child to Woodridge State High School?

A Woodridge State High School education is founded on the inclusion of all students, where excellence is not compromised and where young people can flourish through their high school education.

Who can enrol at Woodridge State High School?

Only those students living within the Woodridge State High School catchment, have a sibling that currently attends or if they are receiving a scholarship, can apply.

How do I enrol my child?

Click here to find out more about the enrolment process at Woodridge State High School.

How do I prepare for a enrolment interview?

Ensure you have provided all the necessary documentation to the office/administration team prior to booking an interview.

Discover more about our enrolling at our school.

An interview with families joining our Woodridge State High School community in 2020 is required for all students. The interview is an opportunity to discuss the students’ learning and ensure a smooth transition into the WSHS community.

Interview preparation:

  • both parents (if possible) or a guardian are encouraged to attend.
  • student must be in attendance.

How much are school fees?

We offer an excellent educational environment and provide many opportunities to our students. State schools do not charge instruction, facilities and administration costs, however, some fees are essential to support the delivery of education.

The Student Resource Scheme participation fee for 2020 is $180 per student.

Payment methods

BPoint, EFT, EFTPOS, CentrePay Deduction or Payment plan.

BPoint payments

BPoint is the preferred payment method for the school.

Step: 1

  • Click on the Web Link on your invoice/statement.
  • Alternatively, you can type into your web browser.
  • The Web Link will open up a new secure payment window.

Step: 2

  • Enter the payment information into the display fields, CRN, invoice number, student name and amount. This information can be found on the invoice/statement provided to you by the school.

Step: 3 - Enter Card Details

  • Once the information has been entered, select the card type you will make your payment with (MasterCard or VISA).
  • A page will be displayed detailing the information you have entered. Double check this information including CRN, Invoice Number and amount. To change the details click on Back.
  • Enter your card details including card number, expiry date and CV number.
  • Click on Proceed once all information has been entered.

Step: 4 - Transaction confirmation

The payment will be processed by the CBA and a transaction confirmation will be displayed. Click on Print View to print a copy of your transaction as confirmation for your records. You can also email yourself the transaction confirmation.

CentrePay deductions

You can arrange to have your students fees paid through Centrelink. This process can only be arranged the school.  Please do not arrange this deduction online or direct with Centrelink.

To set up your CentrePay Deductions, please phone the finance officer on (07) 3290 7222.

What facilities and resources does Woodridge State High School provide?

The school utilises the latest technology to engage students in their learning. This includes access to multimedia equipment, data projectors, and other tools for learning.

Each student is required to bring their own device (laptop at the commencement of Year 7).

Read more information about the Bring Your Own Device (BYOD) program.

The school has a well-equipped library which is open for students during study periods, breaks, and before and after school. Students have access to new industry-standard catering kitchens, science labs, sound-proofed music studios, art studios, gym facility, and outdoor multi-purpose courts which cater for a wide range of sports.

What if my child has to be away from school?

 If your child is absent from school and you have not rung the Administration Office (07) 3290 7222 before 9am or no previous written advice has been received, a text message will be sent to your mobile phone advising you of the need to contact the school to clarify your child's absence. Late arrivals and early departures must be also accompanied by a note.

All absences from school must be explained by either a telephone call from a parent/guardian or carer to the school or a message left on the administration line. For extended periods, a medical certificate or the Principal’s approval is required.
Each parent of a Woodridge State High School student has the legal obligation to ensure their child is attending school. Parents and caregivers must send children to school every school day under Queensland law unless there is an acceptable reason such as:

  • illness
  • doing work experience
  • competing in school sporting events.

Parents may be prosecuted if they do not fulfil their legal obligations regarding the enrolment and attendance of their child at school, or participation in an eligible option.

If you are experiencing difficulty in sending your child to school, contact the Year Level Deputy Principal for advice and support.

Managing student absences and enforcing enrolment and attendance at school

Scholarship applications

Applications for the 2020 Scholarship Program are now open - Scholarships are available in Academic, the Arts, Sports, and Leadership and Community for exceptional students. At Woodridge State High School, we recognise and reward achievement and celebrate success.

Our kick-start scholarships are only available to Year 6 students transitioning to Year 7.

Read more about Scholarships available at our school.

Make an enrolment enquiry

Thank you for your interest in enrolling your child at Woodridge State High School.
Click here to make an online enquiry to enrol your child at the school.

Last reviewed 22 May 2020
Last updated 22 May 2020